What makes a property, a Nox property? What is our promise to our guests? It comes down to a few things; some related to the property, and some related to our service.
At the heart of what we do, sits the property, and the property must be right.
Every Nox property has a reason that a tourist would want to be there. It could be a fantastic view, or just be in a good location in an area tourists want to be in. Maybe it has exceptional design, or a really interesting story... But there must be a real reason that we believe that property could really “help guests have the best possible experience of Cape Town”.
We don’t want to be taking on any property anywhere; we're unlikely to take on a property in Pinelands, regardless of the quality.
We represent from ⭐⭐⭐ to ⭐⭐⭐⭐⭐ properties, and go beyond with the ultra luxurious properties in the Horizon Collection.
Most of the properties are ⭐⭐⭐⭐ or ⭐⭐⭐⭐⭐, and there has to be a good reason for us to take on, or retain, a ⭐⭐⭐ property. This might be because guests love it, it fulfills a clear need in the market, it’s in an area we really want a foothold in, it belongs to an important partner, it is due to be refurbished soon etc.
We want Nox properties to be memorable. Every property is marketed separately, and each offers guests something a little unique. We don’t want to operate an Aparthotel with 100 equivalent units. We want to have properties that people experience (and remember) as something unique, different, and with character.
Even the very best properties can give a poor experience, if we don’t get our service right. We need to make sure that each Nox property ticks the boxes below.
A property where everything functions as it should, and there are no signs of disrepair.
❌ Not all the light bulbs are working.
❌Lamp shade is broken
❌Cracked drinking glasses
❌Weeds in paving
❌Wall has cracks
❌Damaged or frayed furniture
❌Chipped crockery
A clean and hygienic property, free of all dust, dirt and grime. It looks, smells and feels fresh.
✔️Spotless surfaces
❌Dirty skirting board
❌Exteriors not swept
❌Washing machine tray is dirty
❌Cigarette butts
❌Dust and dirt in pool