Nox bookings include automatic guest screening and damage protection through Truvi — our trusted global screening and protection partner.

This is a compulsory, non-refundable fee included in every booking, which may be presented as a “Damage Waiver Fee, Additional Tax or Cleaning Fee” depending on the platform you book through. We no longer accept cash damage deposits.

🌍 What is Truvi?

Truvi (formerly known as Superhog) is a globally recognized trust and safety company that helps short-term rental guests and hosts transact with confidence. Operating across thousands of properties worldwide, Truvi's protection is backed by an insurance underwriting agreement, and all transactions are fully GDPR-compliant and PCI-verified.

By completing the Truvi verification process, you're helping us ensure every guest experience is safe, protected, and seamless.

💳 NoxCover Fee

The NoxCover fee is a once-off, non-refundable fee per booking. It varies based on property size:

This replaces all previous deposit and damage waiver options. There is no separate damage deposit, refundable or otherwise.

✅ What the fee covers

• Automatic guest identity screening and verification
• Damage protection for accidental damage occurring during your stay
• No credit card holds, no exchange rate exposure for international guests
• A faster, more transparent and stress-free check-in experience

📋 What to expect

Once your booking is confirmed, and we receive your booking details, we will pass them over to Truvi to complete your booking verification. This takes just a few minutes and includes: