From time to time, we know that guests may book a property which doesn’t meet their expectations in terms of it’s location or amenities or their requirements which may have changed between the time of booking the accommodation and arrival. Also, plans change and sometimes guests need to vacate the property prior to the anticipated departure date.

Here is our policy on addressing such situations:


At Nox, we strive to provide our guests with exceptional experiences, and we appreciate your choice in staying with us.

We understand that preferences and expectations may vary, and occasionally, guests may wish to explore alternative accommodation options or to cancel for various reasons. We want to inform you about our policy regarding property relocations and post-arrival cancellations to ensure transparency and clarity in such situations.


Property Relocations:

  1. Private Ownership and Reservation Agreements:
  2. Subjective Consideration:
  3. Alternative Property Offer:
  4. New Reservation Payment:
  5. Availability and Credit Process:
  6. Terms and Conditions:

Post arrival cancellations:

  1. Private Ownership and Reservation Agreements:
  2. Personal circumstances:
  3. How Nox can help you: